Here's a list of frequently asked questions to help assist you with our services. If you do not see your question listed below, feel free to send any questions to questions@cozmographics.com.

General FAQ's:
Can I place an order by mail?
How do I send you my artwork?
Why haven't I received an order confirmation email?
What type of image format should my artwork be uploaded as?
What is the difference between RGB and CMYK?
What is your turnaround time?
Can I order from Cozmo Graphics if I live outside of the US?
Do you offer rush orders?

Custom Apparel FAQ's:
Can I mix and match sizes with an order?
Can I use multiple shirt colors in my order using the same graphic?
What size should my apparel graphic be sent at?
Can my graphic be printed on custom print locations?

Custom Buttons FAQ's:
Can I order more than one button design?
Does my button artwork I send have to be a circle?
What color mode will my buttons be printed as?

Custom Patches FAQ's:
How do you make your patches?
Can I order other size patches besides what is availabe on your site?

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Question: Can I place an order by mail?
Answer: Yes you can! To place an order through mail, visit our Mail Order page and follow the simple instructions.
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Question: How do I send you my artwork?
Answer: You can upload your artwork here or email your artwork here.
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Question: Why haven't I received an order confirmation?
Answer: Do not worry. Our ordering system is not setup to send order confirmation emails. Once you receive a receipt from PayPal (our checkout processor), you can rest assure that we received your order and payment. You will receive an email from us once your order is being shipped.
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Question: What type of image format should my artwork be uploaded as?
Answer: For buttons, patches, and drum heads we accept all types of PC format graphics. For apparel and prints, the image formats we accept are listed on each apparel page. If for some reason we have a problem with your image format, we'll let you know. For all custom products, we strongly recommend that your artwork be sent to us at 300 dots per inch for the highest quality output.
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Question: What is the difference between RGB and CMYK?
Answer: RGB is typically used by computer monitors, televisions, and digital cameras. A computer monitor uses very small bands of red, green, and blue light to generate color. CMYK is used for printing. Because physical prints such as magazines, posters, and buttons can't generate light like a computer monitor, it has to use reflected light. When you add cyan, magenta, and yellow together (CMY), you get a color close to black, and when you don’t lay down any ink, you get white (the white of the paper). A fourth color, black, is added for economical and practical reasons, and is referred to by ‘K’. By mixing varying amounts of cyan, magenta, yellow, and black inks, you can create most other colors. All commercial, full-color printing uses CMYK inks. Therefore, when designing your artwork, always design in CMYK mode for the most accurate replica of what the finished product will look like. Here's a side-by-side comparison of the two color modes:

As you can see, some colors can become much duller once changed to CMYK mode. This may or may not have an effect on your artwork.
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Question: What is your turnaround time?
Answer: For buttons, patches, and drum heads, it depends on how you pay, the quantity of your order, and how busy we are at the time. Normally orders take about 7-12 business days, but delays can happen. This does not include shipping time. Feel free to email us if you would like to know our current turnaround time. For apparel orders and prints we strive on keeping a solid 7-10 business day turnaround. If you ever need an order by a certain date, please mention the in-hands date when placing your order.
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Question: Can I order from Cozmo Graphics if I live outside of the US?
Answer: Yes, we do offer international shipping. All orders placed within the United States and Canada have free shipping. International shipping fees are calculated at checkout.
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Question: Do you offer rush orders?
Answer: Yes, email us ahead of time and we'll give you a quote. Just let us know the quantity, the type of custom merchandise you want, and how fast you need your order by.
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Question: Can I mix and match sizes within an order?
Answer: Yes, you can mix and match apparel sizes within an order for no additional cost. Although XXL and XXXL garmounts do cost extra.
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Question: Can I use multiple shirt colors in my order using the same graphic?
Answer: Yes, this can be done at no extra cost. Please specify what colors per size you would like to order when filling out the apparel order/quote form.
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Question: What size should my apparel graphic be sent at?
Answer: Apparel artwork must be sent at 300 dpi and at the exact size that you want it to appear on the garments. If there is problem with your graphic's quality, size, or resolution, we'll let you know before we send your order into production.
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Question: Can my graphic be printed on custom print locations?
Answer: Yes, we will print your graphic exactly where you want it. You can choose from our variety of standard custom print locations, or create your own for a unique touch. Our standard print locations include center chest, left chest, lower back, lower right, lower left, full front, upper back, full back, over the zipper, over zipper and pocket, side prints, inside prints, and over sized run offs.

We also offer speciality print locations for a little extra. This includes printing on the collar, pockets, sleeves, and hood. Add $1.25 per shirt for the first ink color on the specialty location. For each additional ink color, add $.25 per shirt.
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Question: Can I order more than one button design?
Answer: Yes, you can split the number of buttons you're ordering in integers of 25. For example, if you're ordering 100 buttons, you can use up to 4 different designs. There is no extra charge for this. Please specify in your order that you are wanting to do so.
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Question: Does my button artwork I send have to be a circle?
Answer: No, you can send your artwork however you have it. Just remember it has to all fit in a 1" or 1 1/4" circle. For the best results, leave a little bleed room around your main image or text. You may also download our templates here to help correctly size your image.
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Question: What color mode will my buttons be printed as?
Answer: We understand that color matching is very important to many of our customers. When designing your artwork, please note that we print buttons in CMYK color mode to produce the purest and most true color possible. This may alter your final image's color if designed in standard RGB mode.
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Question: How do you make your patches?
Answer: Because of our low pricing and full color capabilities, we get this question asked a lot. We print patches using a unique heat screening process where the ink is molded and pressed into the fabric. By doing so, our patches produce brilliant color and high-resolution detail directly on the canvas.
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Question: Can I order other size patches besides what is availabe on your site?
Answer: Yes, just send us an email us and let us know what size you need. We'll get back to your promptly with pricing options.
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If your question was not answered here, please feel free to email us at questions@cozmographics.com.